1. Shipping in Italy and abroad
Shipping Types
Shipping costs depend on the destination and the weight/volume of the package. You can see the shipment cost online at the end of the order process, before confirmation of the order.
For all the destinations outside Italy the customer will be charged for the shipment of returns.
1.2 Shipping and Delivery Times
The orders will be shipped by insightconceptstore.com, Rome, from Monday to Friday from 09:00 am to 05:30 pm, and the items are delivered to the courier within 2 (two) working days after payment confirmation.
The orders placed at week-end are shipped on the following Monday mornings.
insightconceptstore.com delivers the items through the Bartolini courier, with EXPRESS delivery.
The estimated delivery time from the date the items are collected by the courier are the following ones:
Italy: 3 days
Europe: 5 days to major cities
7 days to remote destinations.
insightconceptstore.com is not liable for delayed deliveries caused by weather conditions and any circumstances beyond insightconceptstore.comcontrol.
Please note that there may be shipping delays during promotions and sales periods. insightconceptstore.com always reserves the right to postpone shipment if the order cannot be shipped for reasons beyond its control.
Please note that insightconceptstore.com reserves the right to ask the Bank or PayPal to verify the transaction of the first time customers, also contacting the customer's bank.
This check may delay shipping.
1.3 Shipping Tracking
When an order is shipped, customers receive an email from insightconceptstore.com. containing the tracking number and a direct link to delivery status tracking.
1.4 Shipping Insurance
insightconceptstore.com shipments are insured against theft and accidental damage at no additional cost to the customer. The goods are no longer insured once a shipment reaches its destination.
1.5 Unsuccessful Delivery
If a package cannot be successfully delivered to the shipping address, the customer shall give immediate written communication to insightconceptstore.com through e-mail to customercare@insightconceptstore.com The object of the e-mail shall contain the order number followed by “UNSUCCESSFUL DELIVERY”. insightconceptstore.com will investigate further with the courier, and is fully committed to provide an answer within 10 (ten) working days.
If the item/s cannot be delivered due to lack of cooperation on the customer's and/or end receiver's part (no one at the address, wrong or incomplete address, wrong or incomplete telephone number, wrong or incomplete e-mail address provided or any other cause which does not depend on insightconceptstore.com) both the return and shipment costs will be charged. These fees will be deducted from the final refund.
In case the items cannot be shipped for reasons beyond its control, insightconceptstore.com is committed to reimburse the order amount already paid by the customer, including the shipping costs, excluding any liability of insightconceptstore.com.
2. Order Delivery
On receipt of every delivery, customers are requested to inspect the box carefully before signing for the delivery.
The packages shipped by insightconceptstore.com are accurately packaged in an additional heat welded transparent plastic wrapping, with a heat welded protective plastic band, around it.
f the package shows any signs of tampering or if the protective plastic band is damaged, either sign for it with reservations or reject it.
If an unauthorised signature has signed for a package or there is evidence that the package has been tampered with, launch a claim by contacting the courier immediately and to contact insightconceptstore.com writing an e-mail to customercare@zitafabiani.it